Below are a number of frequently asked questions from first-time mattero users.

If you have any questions you'd like to see as an FAQ, you can consult our Community section or contact mattero via the Submit a Request page.

Why can't I log in to mattero?

There are a number of reasons why you may not be able to log in to mattero.

First, confirm your email address and password are correct, or that your Microsoft or Google authentication have been configured correctly.

You may also experience difficulties logging in if your device's time and date are inaccurate. Confirm the date/time settings on your device are correct (and follow your device's process for syncing these as needed), then attempt to log in again.

If you are still unable to log in, consult with your organisation's mattero system administrator to confirm your account is active with mattero.

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