Manage Subscription Package
You can upgrade or downgrade your subscription, increase or decrease the quantity of Licences (the number of people in your organisation using mattero) for your Subscription Package, and change between monthly and annual billing at any time.
Please note, if you downgrade your subscription and/or decrease your quantity of Licences, a refund will not be supplied for the amount you have paid for the higher Subscription Package and/or quantity you originally chose.
Instead, the difference between your original payment and your new payment amount will be credited on your next payment.
Alternatively, if you upgrade your subscription and/or increase your quantity of Licences, a new payment will be charged to your account to cover the additional cost of the higher Subscription Package and/or increased quantity.
Managing Your Subscription Package
To manage your Subscription Package:
- On the sidebar, select System (
).
- Under Subscription and Marketplace, select Account and Billing.
- The Account page displays a summary of your Subscription Package's details; select Change Plan to manage your Subscription Package, or select Change Quantity to manage your Licences.
- If Change Plan is selected, to change your billing plan select Billed Monthly or Billed Annually as needed, then select your chosen Subscription Package.
To change your Subscription Package without changing your billing plan, select either Upgrade or Downgrade on a new Subscription Package.
- A window will open detailing the new amount due to be paid to mattero, or the amount you will be credited from mattero; review the pricing and select Confirm to finalise the upgrade or downgrade.
Please note, the change will go into effect for all your mattero Users immediately.
- If Change Quantity is selected, select either the Increase or Decrease icons in the window that opens; the window will automatically update to display the new amount due to be paid to mattero, or the amount you will be credited from mattero.
Review the pricing and select Confirm.
Keywords
Subscription Management, mattero Features, Payment, Paid, Upgrade, Downgrade
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