Subscription Package Issues and Troubleshooting
If you have more Users than Licences, or have not allocated a Licence to a User, or are using mattero without a Licence allocated to your own account, you will need to resolve these issues.
Resolving Subscription Package Issues
Below are processes for resolving possible Subscription Package issues.
More Users than Licences
If you have more Users than Licences, you will need to purchase more Licences for your Subscription Package.
To resolve this issue:
- On the sidebar, select System (
).
- Under Subscription and Marketplace, select Account and Billing.
Alternatively, select the Manage Your Subscription link from the bottom of any page in mattero.
- In the Account page, a warning message will display; select the Buy Licences button, then follow the process outlined in Step 6 of the "Managing Your Subscription Package" section of this article.
Licence not allocated to User
If a User has been invited to mattero, but has not been allocated a Licence, a Licence will need to be allocated to them.
To resolve this issue:
- On the sidebar, select System (
).
- Under Subscription and Marketplace, select Account and Billing.
- On the Account page, a warning message will display; select Allocate Licences.
- This opens the User Accounts page; select Allocate a Licence for an account.
- A confirmation window will open; select Yes.
You have not been allocated a Licence
If you have been invited to mattero, but have not been allocated a Licence, you will need to allocate a Licence to yourself.
Please note, depending on your level of access, you may not be able to allocate a Licence to yourself. (View the Create, Assign, and Delete Security Roles article for more information.)
If so, your organisation's administrator will need to assign a Licence to you. View the Licence not allocated to User section of this article for more information.
To resolve this issue:
- On the sidebar, select System (
).
- Under Users, select User Accounts.
Alternatively, select the User Accounts link from the bottom of any page in mattero.
- In the User Accounts page, select Allocate a Licence for your account.
- A confirmation window will open; select Yes.
Keywords
Subscription Management, mattero Features, Licence, Licencing, Access, User Access
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