As you may be aware by now, the Mattero Platform and Service will be discontinued from midnight on 15 December 2023.
We understand the inconvenience this will cause current Mattero users. In order to facilitate a transition to alternative software, our team can provision you with an extract of your data contained within your Mattero system.
Please contact email@example.com to book your data extraction or to get additional information about this topic.
Data Extraction Process:
In terms of getting your data out of the system, we can provide you with an extract of the below data in CSV the WEEK AFTER you stop using the system;
Can I continue using Mattero after the Data Export ?
Yes, you can continue using Mattero after the Data Export is done. Please note that this should be for reference only. In other words, to check info stored in matters, invoices, trust, etc. Avoid new transactional data in the system.
How many Data Exports can I request ?
Each firm gets ONE Data Extract.
This means that if, after your Export is completed, your firm continues using Mattero to modifying matters, documents, time entries, invoices, etc... we will not be assisting with Extracting those new changes and your firm will have to manually reconcile the new changes done in the system post the Data Extract.
How do I get my Data Export ?
Once the Data Extract is completed, you will be getting credentials to log in to a secure FTP site where you can download your data using an FTP Client. We are recommending FileZilla which is free.
Is there any Sample Data that can be shared so I can become familiar with the format that will be provided ?
Yes, please email this request to our support email and we will send you credentials to an FTP site that has the Sample Data structure.